Hotel Policy

CANCELLATION POLICY

For large Cottages, If the booking is canceled before 8:00 PM, 7 day(s) before check-in date. The charge is $20.00 as a cancellation fee. Less than 7 day(s) before check-in the charge is the first night stay. Less than 3 days will be charged full booking amount.

For cozy cottages & motel Rooms, if the booking is cancelled before 8:00 PM, 4 day(s) before check-in date the charge is $20.00 as a cancellation fee. Less than 3 days will be charged for first night and less than 2  days will be charged for full booking amount.

 To cancel your booking and avoid unnecessary delays. Please contact us at carrollmotel@gmail.com or call us on +16038465553 with your arrival date & booking reference on hand. Also  if you wish to modify your booking Please contact us at carrollmotel@gmail.com or call us on +16038465553

HOUSE RULES & NOTICES

Sorry, we do not provide lodging for pets & smoking IS NOT allowed in our buildings.

Reservations up to 2 nights require a 1 night deposit and 3+ nights stays require a $175.00 deposit plus tax.

TERMS & CONDITIONS

BOOKING TERMS

These booking terms (‘Booking Terms’) are between the person or legal entity making a Booking (‘You/Your’) on our reservation site (‘the Website’) and the accommodation provider operating the Establishment displayed in your online reservation Confirmation, and stipulated in Your Confirmation email (‘Booking Confirmation’) (‘We, Us, Our’). These Booking Terms are governed by Texas law and apply to all Bookings.

By making a Booking You are deemed to accept, and be bound by these Booking Terms. To make a Booking, You must be over 21 years of age and able to enter into a legally binding contract.

BOOKINGS

When Your Booking is confirmed by phone and/or email, a reservation number is given. This number must be retained and quoted in all communications should any cancellation or amendment be necessary. You will need to quote this reservation number when You contact Us.

PRICES

Accommodation Prices exclude any applicable sales taxes (unless otherwise stated). Prices quoted are correct only for the specific number of guests, dates, nights and rooms shown on Your Booking Confirmation.

If You have selected booking extras these may be added to the total price of Your Booking. Prices do not include any other costs that You may choose to incur during Your stay (unless otherwise stated).

ARRIVAL AND DEPARTURE

Check in : 3pm or later. Please call if you will be arriving after 8pm.
Check out: 10:30am 

CANCELLATIONS AND AMENDMENTS

Reservations up to 2 nights require a 1 night deposit and weekly or 3+ nights stays require a $175.00 deposit plus tax & will be applied to balance due. All deposits will be refunded if cancellation is done within guidelines. All cancellations with deposits have a $20 processing fee.

If You cancel Your Booking after the Cancellation Deadline You will be charged the full value of the late cancellation fee specified in your Confirmation, including any booking extras You have selected for the duration of Your stay. If you cancel Your Booking after the date of your expected check-in, You will be charged the full value of Your Booking.

If You change the number of guests, dates, room nights or room type (‘Amendment’), then the prices are subject to change. Should You request an Amendment and should We not be in a position to accommodate Your Amendment, Your Booking will be cancelled and a full refund given to You provided that such cancellation or amendment occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply. If You arrive after the agreed check-in time or do not arrive at all, We reserve the right to cancel your entire Booking and charge any applicable Cancellation fee and We shall be under no obligation to hold the accommodation for You.

PAYMENT

Bookings must be guaranteed using a valid credit or debit card. The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or any other payment method offered at the time of Booking, according to the payment schedule specified on Your Booking Confirmation.

LIABILITY

You are responsible for any damage or loss caused by You during Your stay with Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behavior that causes a disturbance or nuisance to Our staff or to other guests on Our premises. FOR ENTIRE STAY.